LAS VEGAS, June 18, 2018 (GLOBE NEWSWIRE) — Booth #500 — Meeting the needs of the most demanding organizations requires innovative solutions. This week, DVSAnalytics, Inc. (DVS) will showcase its portfolio of workforce optimization and engagement solutions (WFO/WEM) at the Customer Contact Week (CCW) Conference and Expo held at the Mirage Convention Center in Las Vegas, Nevada.
DVS CEO Hardy Myers and CTO Rita Dearing will deliver three, 30-minute panel discussions titled, “Drive Superior CX through Improved Employee Engagement.” The panel sessions will illustrate the importance of engaging employees to improve customer experiences and will be held on Thursday, June 21 in the general session room, Mirage Events Center C, at 11:00 a.m., 11:40 a.m. and 12:20 p.m.
“As a leading provider of workforce optimization and engagement solutions, DVS has successfully delivered customer-centric insights to enterprises across all industries for over 30 years,” said DVS CMO Denny Michael. “We study and apply advanced analytics to more fully understand the customer experience. These findings can be used to improve the customer journey for both customers and businesses. We look forward to collaborating with customers and showcasing our solutions at CCW.”
Started in 1999 as Call Center Week, CCW is the world’s largest customer contact event series in which customer care, CX and contact center leaders come together. Industry experts and analysts, hundreds of sponsors and thousands of attendees make CCW a premier resource for networking, inspiration and education.
“We are excited to welcome DVS to this year’s CCW,” said Mario Matulich, executive director at Customer Management Practice. “We believe DVS’ Encore™ WFO and WEM solutions will resonate well with our attendees, and we look forward to continuing our partnership with DVS.”
To learn more about DVS, visit www.DVSAnalytics.com or connect with the team at Booth 500 at CCW.
DVSAnalytics (DVS) workforce optimization and engagement solutions (WFO/WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS’ Encore™ WFO/WEM suite includes interaction recording, quality management, analytics, workforce management, reporting, and a powerful set of employee engagement capabilities. The company is headquartered in Scottsdale, Arizona. Learn more at www.DVSAnalytics.com or follow DVS on LinkedIn, Twitter, Facebook and Google+.
Lages & Associates