fbpx

Meet Agent Kay: The State of Kansass Official Chatbot

Have questions about filing your state income taxes? Looking for
information on Kansas government officials? Want to do a search for
unclaimed property? Let Agent Kay lead the way!

Launched in June 2018, Agent Kay is the official chatbot of the State
of Kansas. Chatbots are computer programs that mimic human
conversation by using artificial intelligence and machine learning.
Incorporating chatbots into government technology provides exciting new
avenues for modernizing the delivery of digital services to the citizens
of Kansas.

Agent Kay guides visitors of the Kansas.gov
Help Center through a series of questions, aimed at quickly and
easily providing the information they need. Citizens who interact with
Agent Kay can either ask conversational questions or can click on one of
the many topics that auto-populate when Agent Kay is accessed. These
topics include information on taxes, hunting and fishing, unemployment,
or state trivia.

Kansas
Information Consortium, LLC (KIC), the company responsible for the
development of this program, created Agent Kay to meet the needs of
increasingly tech savvy consumers. KIC General Manager, Nolan Jones,
states: “KIC is pleased to provide this innovative technology to enhance
our customer service. Agent Kay is an important step in leveraging new,
private-sector technologies that can enhance the services we provide to
citizens, businesses, and agencies throughout Kansas.”

Agent Kay is currently programmed to answer over 150 questions, with new
responses being added almost daily. The underlying technology features
an analytics component that constantly evolves and improves Agent Kay’s
ability to respond to user questions. In the event that a user’s inquiry
is beyond the scope of Agent Kay’s programming, the user is transferred
to one of Kansas.gov’s knowledgeable Help Center Technicians.

The development and maintenance of Agent Kay is performed by KIC as a
service of the Information
Network of Kansas, Inc. (INK). Under INK’s and KIC’s public-private
partnership, eGovernment services are delivered through a self-funded
model, which does not utilize taxpayer funds.

About Kansas.gov

The Information Network of Kansas, Inc. (INK), is responsible for the
oversight of the development of the official website for the state of
Kansas, Kansas.gov. The portal operates through a public-private
relationship between INK and the Kansas Information Consortium, LLC, to
help Kansas government entities Web-enable their information services.
The Kansas Information Consortium builds, operates, maintains and
markets Kansas.gov and is part of NIC’s (NASDAQ: EGOV) family of
companies.

About NIC

NIC Inc. (NASDAQ: EGOV) is the nation’s premier provider of innovative
digital government solutions and secure payment processing, which help
make government interactions more accessible for everyone through
technology. The family of NIC companies has developed a library of more
than 13,000 digital government services for more than 5,500 federal,
state, and local government agencies. Among these solutions is the
ground-breaking personal assistant for government, Gov2Go, delivering
citizens personalized reminders and a single platform for all government
interactions. More information is available at www.egov.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20180621005689/en/